Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 1–3 business days after payment confirmation, minimizing waiting time to ensure customers receive their seafood items promptly and in good condition.
International Shipping & Delivery Time
Our standard international delivery typically arrives within 7–14 days for most global destinations. Delivery times are estimated and may vary depending on shipping regions and local customs clearance situations. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes set by local customs authorities. All related fees are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to purchasing to avoid unexpected costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, protecting goods from damage and leakage while maintaining freshness during transit. For high-value orders, optional shipping insurance is available at checkout for added safety and peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you notice damage, leakage or severe deformation, take photos as evidence, refuse to sign for the parcel, and contact our team immediately. If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping, customs clearance or delivery progress, our customer support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@isaiatech.shop or phone: +64 21 583 7146.
Thank you for choosing ISAIAH REID PAYNE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.